Frequently Asked Questions
Everything you need to know about your Dylan Oaks shopping experience.
How long does shipping take within the UK?
Standard shipping typically takes 3-5 business days, while express options are available for delivery within 1-2 business days.
Can I return personalized or engraved items?
Due to their unique nature, personalized and engraved pieces cannot be returned or exchanged unless there is a manufacturing fault.
What materials are used in Dylan Oaks jewelry?
We use high-quality materials including 18k Gold plating, Sterling Silver, and premium stainless steel designed for durability and lasting shine.
How should I care for my jewelry to prevent tarnishing?
To maintain your jewelry, avoid contact with perfumes, lotions, and water. Store your pieces in a cool, dry place inside the provided Dylan Oaks pouch.
Do you offer a warranty on your products?
Yes, all our jewelry comes with a 12-month warranty covering any manufacturing defects from the date of purchase.
What payment methods do you accept?
We accept all major credit cards, PayPal, and buy-now-pay-later options including Klarna and Clearpay.